Frequently asked questions
Does it work without internet?
Yes. The driver app logs trips fully offline and syncs automatically the moment a connection returns — drivers never lose data in low-signal areas.
What devices do drivers need?
Any modern smartphone. The driver app installs straight from the browser — no app store and no large download.
How are drivers added?
An administrator registers each driver by phone number and sets their password in the admin panel. The driver simply logs in and starts.
How is our data kept private?
Every organization's data is fully isolated. Access is limited by role and city, and every change is recorded in an audit log. The data itself is stored in the European Union — where your data lives and how you get it back.
Can we get reports in Ukrainian?
Yes. Every report and the entire interface are available in English and Ukrainian — switch language anytime.
How does billing work?
€8 per vehicle per month and €8 per dispatch driver per month, after the free trial. The contracts register is included with any paid plan, and the assets and stock module is priced by capacity (see the last question). No minimum and no free vehicle — you pay for what you run. Two ways to pay at the same price. By card, on whichever rhythm you choose — monthly, quarterly or annually; the card is saved on your first payment and charged automatically until you remove it under Subscription in the admin panel. Or by invoice and bank transfer, quarterly or annually — monthly on that route is available on request. Prices are in euro; card payments are taken in hryvnia at the National Bank of Ukraine rate on the day, and a receipt is emailed every time. Archiving a vehicle takes it off your plan, and the panel shows the new amount first — one renewal date for the whole account.
Can we cancel anytime?
Yes. There are no long-term contracts — archive vehicles or cancel whenever you need to.
Can we use it for cargo deliveries and dispatch?
Yes. The optional freight module lets a dispatcher assign delivery tasks to drivers, who accept and advance each status from their phone (online or offline). Drivers photograph consignment notes (ТТН), every status change records a time and, when the phone allows it, a position, the consignee signs for proof of delivery on the phone or via a public tracking link, and you get delivery reports by project and period.
Is Depot 17 only for NGOs?
No. It works for any fleet — NGOs, and commercial carriers and freight forwarders that need trip logging or cargo dispatch. Donor-shaped reports are there when you need them and out of the way when you do not.
How much does the freight & dispatch module cost?
€8 per dispatch driver per month — the same rate as a vehicle. Only drivers you mark as dispatch drivers are counted, and the module is optional. Questions: hello@depot17.app.
What are the contracts and assets modules?
Two optional modules for the paperwork around a fleet. Contracts: one register for vehicle, premises and other contracts, with reminders before they expire. Assets and stock: equipment, furniture and tools with handover acts, moves between places, stock by quantity, repairs, write-off with approval and stocktakes. Both are included in the 30-day free trial.
How much do the contracts and assets modules cost?
The contracts register is included with any paid plan. The assets and stock module is included in the trial up to 250 items, then priced by capacity per month: up to 250 items €19, up to 1000 items €49, up to 2000 items €70, up to 4000 items €99. Paying a year ahead takes 15% off that module. An asset with a serial number counts as one item, and a stock item type counts as one however many pieces you hold. Above 4000 items, write to us.